U.S. Airways Tweets X-Rated Photo At The Unsuspecting World, And We Can Never, Ever Unsee It
Monday, April 14, 6:15pm
On Monday, U.S. Airways issued a formal apology after its Twitter account sent a NSFW pornographic image to a customer. Said the airline in a statement:
We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future.
Monday, April 14, 3:55pm
U.S. Airways PR must be having its version of the apocalypse right now, after their U.S. Airways Twitter account tweeted out an incredibly graphic photo, following an otherwise unremarkable conversation with a disenchanted customer. As we speak, someone at U.S. Airways' PR firm is getting abruptly, furiously fired.
Early Monday morning, a U.S. Airways flyer tweeted her annoyance at the airline, thanks to the hour-long delay she encountered en route from North Carolina to Portland. Due to the plane being overweight, she (and all the other disgruntled customers) were forced to sit on the tarmac for an hour, which caused them to arrive at their destination an hour later than planned.
U.S. Airways tweeted back an unremarkable reply, noting that they were sorry for the inconvenience and that they too, disliked delays. This was not enough for the angry customer, however, who continued the thread with yet another tweet, questioning just how sorry the airline really was for the delay.
Then, someone at U.S. Airways got really, really mad and posted what might be the most graphic tweet ever posted by any company ever.
It took an hour for the airline to realize its grave mistake, which is a shockingly long time for such an atrocious picture to be scarring the eyeballs of any unfortunate viewer.
Obviously, an hour was not nearly quick enough for U.S. Airways to stop the image from going viral, with horrified customers everywhere chiming in on what can only be described as a grotesque image. On Monday afternoon, the company acknowledged the vile tweet with another post from who can only be assumed to be the new account administrator, apologizing for its content and announcing an investigation into its source.
No apology will ever be enough to wipe the image from our memory.