How To Fix A Slow iPhone By Taking It To Apple Using Their New Offer On Out-Of-Warranty Batteries

Ad failed to load

If you’re one of many people who has been struggling with an aging iPhone, good news: Apple has just released a new plan for how to fix a slow iPhone. In a letter to its consumers published on the Apple website on Thursday, the company both apologized for its lack of clarity surrounding recent issues and laid out how it’s planning to deal with these issues in the future. “We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process,” the company wrote in the letter. “We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about the issue, so we would like to clarify and let you know about some changes we’re making.” And hey, guess what? One of those changes involves making replacement batteries for ailing iPhones a lot more accessible.

Rumors have circulated for some time that Apple allegedly slows down old iPhones on purpose in order to push consumers to buy new ones; however, these rumors are incorrect. As Matthew Panzarino recently pointed out at TechCrunch, the rumours have recently reemerged “because of a Reddit post and the loose interpretation of subsequent benchmark tests posted by Primate Labs’ John Poole.” The issue isn’t that old iPhones slow down because Apple is “throttling” them; the issue is that batteries simply get less effective as they age due to a wide variety of factors, and that Apple’s attempts to mitigate the effects of an aging battery — which, by the way, were rolled out nearly a year ago — by building in a power management feature to iOS 10.2.1 that “smooths out” peaks of performance only when necessary (that is, to prevent your phone from just shutting down when you ask it to do something the battery can’t handle anymore due to its age) have been subsequently misunderstood as a nefarious plan to kill phone batteries before their time is actually up.

Giphy
Ad failed to load

It is true that Apple’s communication about both the issues that naturally arise as lithium-ion batteries age and what the power management feature hasn’t been super clear; its messaging about the iOS 10.2.1 power management feature seemed to confirm the rumors, rather than correct misunderstandings about them. This is partially why the outrage has been so fierce this time round. Hence, Thursday’s letter: It functions as an apology, a clearer explanation of what exactly is going on, and a detailed plan of how Apple will address the issue moving forwards.

The fix, of course, is probably the part of the letter in which many consumers will be most interested. Apple does offer a battery service as one of its iPhone repair options; up until now, it’s been free for eligible iPhone models that are either still within their warranty period or covered by an appropriate AppleCare plan or consumer law and $79 for out-of-warranty devices.(“Out-of-warranty” is defined as a device which is more than one year old or “hasan issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications,” according to Apple.) However, since so many consumers have expressed such displeasure with both the battery issue itself and the way the company handled the communication surrounding it, Apple will be reducing the fee for out-of-warranty battery replacement starting in late January, 2018: Instead of $79, it will cost only $29 for folks with an iPhone 6 or later — a not-insignificant price knockdown of $50. This reduced price will be available worldwide through December of 2018.

Details about the new (albeit temporary) plan haven’t been released yet, but the company’s statement notes that they’ll be available on Apple.com in the near future. However, it’s likely that the actual process will be somewhat similar to Apple’s existing service and repair process: First, make sure you’ve got information about the model of your device, its serial number, and your Apple ID and password handy (find out how to identify your model here and how to find its serial number here); then, get in touch with Apple Support however suits you best — you can chat via the internet, call Apple Support now, give Apple Support your model and serial number in advance so they’ve already got it if you want to call them later, schedule Apple Support to give you a call later, or go ahead and set up an appointment.

Ad failed to load
Apple Support

To get to this screen, go to getsupport.apple.com, click “iPhone,” click the category for the issue you’re having (for example, “Battery, Power & Charging”), click the specific issue you’re having (e.g. “Device slow or unresponsive to touch”), and then select the way in which you’d like to contact Apple.

For a battery fix, you’ll probably want to bring it to an Apple Store or Apple Authorized Service Provider; if you click the “Bring in for Repair” option, you’ll be able to find locations near you and set up an appointment. If you chat with Apple Support via the internet or phone, you can also ask them to send you’re a box so you can just ship it right to them instead of going to a store. Whichever option you choose, make sure you back up your iPhone before you bring or send it in.

Ad failed to load

In addition to the reduction in battery replacement fees for the course of 2018, Apple also noted in its letter that they will be releasing “an iOS software update with new features that give users more visibility into the health of their iPhone’s battery.” This way, users will be able to “see for themselves” if the battery’s condition is affecting the phone’s performance. Additionally, the company has vowed to keep working on “ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age.”

Again, there’s still more information to come — but we should be getting it fairly soon, so at least we don’t have long to wait. In the meantime, it might be worth brushing up on some tips to keep your phone battery’s health in check. An ounce of prevention is worth a pound of cure, after all.

Ad failed to load
Must Reads

Your Weekend Love Horoscope For May 19-20, 2018

We’re constantly fascinated by what our zodiac sign says about our lives, whether it's which signs are most compatible or how each sign handles conflict in relationships. That's why Bustle has enlisted Mecca Woods, a New York City-based astrologer of…
By Mecca Woods

7 Last-Minute Royal Wedding Party Ideas Worth Waking Up Early For

We're only two days away from the royal wedding, so it's safe to assume Prince Harry and Meghan Markle are finished with their planning (we hope). But if you're a commoner who's procrastinated on planning a watch party, you still have time to decorat…
By Ayana Lage

10 Little-Known British Traditions Meghan Markle Will Learn When She Marries Prince Harry

As an American woman dating a Brit, I am no stranger to the mishaps that can result from the cultural differences between the U.S. and England. And while I'm sure Meghan Markle has a slew of royal traditions to learn, titles to remember, and fancy ha…
By Kristin Magaldi

16 Brand New YA Rom-Coms To Add To Your Summer Reading List

Ah, summer. Post-Memorial Day it's all about being outside in the sunshine, lazy pool days and exciting beach trips, warm weather treats, and — most important of all — tote bags packed to the brim with all of the biggest and best summer reads. Whatev…
By Kerri Jarema

I've Paid $18,000 To A $24,000 Student Loan, & I Still Owe $24,000

It all became real the summer before my senior year of college. It was 2010, and my home phone still had a cord, which I wrapped around my fingers as I waited not-so-patiently for the apathetic representative on the other end to tell me the bad news …
By Kaitlyn Cawley

12 Personality Quizzes That Will Help You Determine Your Exact Strengths

Learning more about yourself can be tough. It's so easy to observe others to learn what makes them tick, what areas they really excel in, and the things they could be better at. Doing that to yourself, however, is a whole different story. That's exac…
By Jessica Booth

5 Brand New Short Story Collections You Can Finish In One Sitting This Weekend

Since 2013, May has been known by book-lovers by another name: Short Story Month. If you're ready to kick off this year's celebration the right way, make sure to pick up a short story collection to read over the weekend. Modern life moves more than …
By Sadie Trombetta

I Got Styled By 'Queer Eye's Tan France & Realized I Still Have A Lot Of Fashion "Rules" To Unlearn

When I walked into a New York City Express store on May 2 to get styled by Queer Eye's Tan France, I was ready for anything. And I mean truly anything. I am such a massive fan of the show and Tan that if he had instructed me to wrap myself in tin foi…
By Olivia Muenter

It Isn’t Bad To Have A “Princess Fantasy” — Mine Made Me The Woman I Am Today

What do you want to be when you grow up? If you were anything like me as a kid, at some point, the answer to that question was "a princess." Thanks to good old-fashioned gender stereotypes, most little girls born in the '90s (and even now) grew up in…
By Nicole Pomarico

9 Mother's Day Gifts For Your Mom That Also Give Back

Mother’s Day is around the corner, and unless you’re the type who’s got gift-giving on lock months in advance — and seriously, who is that person? — you might be scrambling a bit for great Mother's day 2018 gift ideas. And while it’s important to cho…
By Carolyn de Lorenzo

Here’s How To Get A FREE 30-Minute Facial At Sephora That Sucks Your Pores Clean

Sephora has long been a mecca for both serious and amateur beauty lovers alike, where they not only have makeup artists that help answer questions about products, but free samples to let you play with new collections. But now they have upped the ante…
By Marlen Komar

Kris Jenner Is FINALLY Launching A Makeup Line With Kylie

Maybe you don't have a favorite sister of the Kar-Jenner clan, and that's perfectly fine. The one thing you can't deny, though, is that when it comes power, no one in that family has more than the world famous momager. Now, Kris Jenner x Kylie Cosmet…
By Shea Simmons

This Kendall Jenner “Diva” Moment Is Really Being Taken Out Of Context

The fashion always takes center stage at the Met Gala, but there's usually a little drama, too. And this time, a member of the Kardashian-Jenner family is involved. People are buzzing about how Kendall Jenner shoved someone at the Met Gala, but after…
By Nicole Pomarico

Feel Like You've Seen Everything On Netflix? Add These Movies To Your Watch List

The weekend may feel too far away, but if you're lacking formal plans, a Netflix marathon session is always a good idea. If you're an avid viewer, however, you probably feel like you've seen everything the streaming platform has to offer already. In …
By Ashley Rey

These 4 Zodiac Signs Are Going To Have The Best Luck In Love This May

Spring fever is here, but not all signs in the zodiac are dealt the same dose of lovin'. Some signs are going to have a better love lives than the rest of us in May, because that's just the way the cookie crumbles. According to astrologer Linda Furia…
By Kaitlyn Wylde

9 Hacks For Fighting Jet Lag That Actually Work

Jet lag is the worst. There's no doubt about it. And it's only natural to want to find a way to prevent it. Searching for jet lag cures online often means encountering expensive products and sketchy supplements. Luckily, there are ways to train your …
By Eva Taylor Grant

Hillary Clinton Says She's Ready To Fight Like A Republican — EXCLUSIVE

Hillary Clinton Is Not Going Away Quietly. Can Hillary Clinton Please Go Quietly Into The Night? Unlike Losers Before Her, Clinton Is Not Going Gently Into the Night. These headlines, which appeared in various news outlets over the course of the last…
By Catherine Thompson and Jenny Hollander

Here's The Very Best Time To Book Your Summer Vacation If You're Trying To Save Money

Summer is a great time to travel, for obvious reasons. The weather is better. Many offices are more lax about time off. If you have kids, they’re out of school. But there’s one very important element that makes summer not a great time to travel: Cost…
By Emma McGowan
)}